TERMS & CONDITIONS
TERMS & CONDITIONS
GENERAL HIRING INFORMATION
This agreement is between Eternity Campers Ltd and you as specified in your Booking Confirmation (Owner, we us, our) and the hirer (you, your). The following definitions apply throughout this agreement.
Please read this carefully. This is a long document and you may wish to print off and read offline.
BOOKINGS AND RESERVATIONS
7 Day bookings are generally from Saturday to Friday. 5 Day Bookings are generally Monday to Friday unless otherwise agreed in writing.
also answer any queries you have asked.
Eternity Campers Ltd, 112 Fosse Road, Farndon, Newark, Notts, NG24 3TJ
A security deposit of £750 (£1,000 for drivers aged 21 – 23 and 75 – 79) or £1,500 for festivals, concerts, sporting events is taken on the collection date. This is taken using a BACs transfer. The deposit will be released back to you within 7 working days of the end of your rental period, provided that the vehicle has been returned on time in a clean, complete and undamaged state. Eternity Campers Ltd reserve the rights on the decision to return the full deposit. If our vehicle is returned in unsatisfactory clean inside condition, an additional charge of £50 will be made in respect for valeting the interior. The amount of security deposit is taken to cover the insurance excess on the campervan insurance policy. Any deductions will be taken from the held deposit. This means, you will receive the deposit minus any costs incurred
All drivers must be over 21 years of age and have held a full UK driving license or its international equivalent for a minimum of 2 years. Drivers aged 25 and under and between the ages of 75 -79 are required to pay the first £1,000 of any motor insurance claim. All deposits for insurance must be paid by fully traceable means and unless there is a claim on your security deposit it will be fully refunded within 24 hours of the end of the rental period.
Any driving convictions, accidents, insurance refusal, endorsements, disabilities or medical conditions must be declared prior to booking. In certain circumstances insurance may be refused or a surcharge be payable of upto £8 per day.
Visitors from abroad should obtain a valid International Driving Permit in addition to their domestic one.
All drivers must produce their full domestic driving license (If photo license both parts both the photo and paper part must be provided) plus 2 recent utility bills (dated within the last 3 months) with a matching address to that on the license.
On arrival at our premise’s drivers are also required to sign this agreement that incorporates the hire agreement and insurance cover.
No one other than the hirer(s) named in the Terms and Conditions may drive the vehicle, unless agreed prior to commencement of hire. The additional driver’s information must be entered onto the hire Agreement and agreed by our insurers.
INSURANCE & EXCESS
Insurance is included within the hire charge. However, in the event of any accident, loss or damage, you will be liable to pay the first £750 (£1,000 for drivers aged 21 – 24 and 75 – 79) or £1,500 for festivals, concerts, sporting events & European travel of any incident.
The insurance excludes claims for loss or damage to personal possessions. In this respect you are advised to take out additional personal holiday / travel insurance for the duration of the hire period.
Additional drivers will not incur additional premium costs (please request details if you wish to have additional drivers).
Do not allow our vehicles to leave the UK, in the event of our vehicle trying to leave the UK, we will remotely shut down the vehicle and recover it at your expensive (Deposit will be lost)
Drivers must not have more than 6 penalty points and no more than 1 claim in the last 3 years, no serious motor convictions that carry 6 penalties within the last 5 years are allowable. By signing this Rental Agreement you will Eternity Campers Ltd to carry out a full DVLA license check.
In the event of an accident you are obliged to report this to us immediately and must not admit liability. You must gather as much information from the accident scene as possible including photographs, names, addresses, contact details and phone numbers. Details of all witnesses must be passed to Eternity Campers Ltd and you must fully assist with the claim until it has been closed by our insurers. Your security deposit will be used to cover the excess in the event of any claim on our insurance.
Hire rates quoted include:
· UK Cover Insurance
· Unlimited Miles
· UK Breakdown Cover
· 4x Forks
· 4x Knives
· 4x Table Spoons
· 4x Tea Spoons
· 1x Frying Pan
· 1x Gas Kettle
· 1x Electric Kettle
· 4x Plates
· 4x Small Plates
· 4x Bowls
· 2x Wine Glasses
· 4x Juice/Water Beakers
· 2x Small Camping Chairs
· Bedding for 2 People (duvet, bottom sheet, 2x Pillows)
· Full Gas Bottle
· Outdoor Cooking Hob
· Small Outdoor Table
ADDITIONAL EXTRAS CAN BE OBTAINED FOR HIRE IF NEEDED, PLEASE FEEL FREE TO ASK US.
*In some cases, Eternity Campers Ltd Hire will incur additional charges if the driver to be insured has a traffic conviction, is using a non-UK driving license or is in an occupation which is deemed high risk. These charges will be passed onto the customers. Eternity Campers Ltd charge an administration of £40 for any Traffic Convictions, Fines and Accidents which will be passed to the Hirer at the time of the event.
On the day of collection your vehicle will be ready from 8.30am. Please allow at least 1 hour for the handover of the vehicle. We want you to enjoy your holiday to the full – time spent in familiarisation with your new “home” will help to ensure that you get the maximum benefit from your hire.
You are advised to check the vehicle thoroughly before leaving our premises.
Customer’s vehicles can be left at our premises although Eternity Campers Ltd accepts no responsibility for any damage that might occur.
On the start day of the hire agreement, the hirer will be presented with a Vehicle Condition form, Should there be any imprecations on the vehicles, Exterior or Interior you will be notified on the condition report. The hirer will be asked to walk around the vehicle with Eternity Campers Ltd, Eternity Campers Ltd will point out any imperfections. At this point the Hirer with have the opportunity to highlight any other damages or imperfections. The Hired vehicle will be inspected upon return. Any additional damage or imperfections which are noted upon return may result in full loss of the deposit. Eternity Campers Ltd reserve all rights to the decision made.
All vehicles must be returned to Eternity Campers Ltd site by 7.00pm on the final day of your rental period unless there has been a prior agreement of an alternative time.
Upon return we will check the vehicle for damage, cleanliness, etc., including the condition of the tyres and windscreen which are not included in the Company’s insurance cover and any damage to which is the hirer’s responsibility.
All vehicles are supplied with a full tank of diesel fuel and should be returned with a full tank of diesel fuel. If the vehicle is not returned full a charge of £25 plus the cost of the fuel will be made against the security deposit.
There are no refunds for early return of the vehicle. There are no refunds should Eternity Campers Ltd end the agreement of the hire due to misuse or abuse.
OPTIONAL AIRPORT PICKUP/TAXI SERVICE
If you are arriving by plane or train, we can arrange collection & return. Please ask for details & costs.
In the unlikely event of a breakdown, Eternity Campers Ltd ask you to refer to the motor breakdown cover booklet.
Your breakdown cover includes 24 Hour national breakdown roadside rescue with recovery to our address (full details with the vehicle).
You may instruct any repair up to the value of and not exceeding £150. Receipts must be kept for any or all repairs made if you wish to be refunded for their costs. All repairs in excess of £150 must be authorised by Eternity Campers Ltd prior to the work being undertaken.
If our vehicle cannot be repaired at the road side and we cannot locate a suitable replacement we agree to return the REMAINDER of your rental fee in full. Compensation or any losses other than rental fees WILL NOT be paid out.
Eternity Campers Ltd do not allow Continental travel. Should we be notified of the vehicle being close to the boarder without being notified by the Hirer, Eternity Campers Ltd reserve the right to shut down the vehicle and recover it back to based at the Hirers Expense. No refunds or any other costs will be paid out.
You are responsible for all expenses incurred as a result of offences against the road traffic act. This includes all fines (including parking) incurred during the entire period of hire. There will be a charge of £40 admin fee for any management of documents/fine paperwork as a result of any notified traffic offences.
FUEL, GAS & TYRE PRESSURES
The vehicle is supplied with a full tank of diesel fuel and must be returned with a full tank of diesel fuel. The vehicle is also supplied with enough gas for the duration of your rental – you are not required to refill the gas on return. However you can purchase a like for like bottle of Gas at the Hirers Expense, should you run out whilst you are within the Hire Agreement. No refunds will be given on return for the remaining of gas bought by yourselves. The bottle must be of same type and brand on return. A £45 charge will be deducted from the deposit should the vehicle come back without the same style brand gas bottle. This charge will purchase a new contract from the bottle supplier.
Under no circumstances should the Hire modify or make attempt of repairs to the Campervans external or internal fixtures.
Fuel, oil, windscreen wipers and tyres (and any damage to them) are your responsibility and you must check and maintain the pressures, condition and levels. Any damage to these items (including punctures) will be rectified at your cost.
You may park one car free of charge at your own risk at the base of Eternity Campers Ltd for the hire period. Eternity Campers Ltd are not responsible for any damage occurred to your vehicle throughout its time being on our property, unless we have damaged it. We have CCTV operating in the offered parking spot for your vehicle.
Animals other than guide dogs are not allowed in any of the vehicles without express permission in advance. Dogs must be declared at the time of booking but are very welcome!
All cancellations must be in writing and should be sent by: –
Eternity Campers Ltd operates a strictly NO SMOKING policy within all hired vehicles. Failure to comply, or any damage caused by smoking will result in the loss of the security deposit to the value of all repairs/cleaning required or a minimum fine of £500.
An inventory is supplied with your hire. Any loss or damage to items as listed upon the inventory will be charged at replacement cost on a like for like basis.
We will make every effort to ensure that the reserved vehicle is available for you at the correct time. If, due to circumstances beyond our control, this is not possible and if an alternative or acceptable vehicle is not available our liability is limited to the refunds of all monies paid by you.
Eternity Campers Ltd reserves the right to cancel the hire if at the commencement of the hire the driver’s license(s) are invalid or not in accordance with the conditions set out in condition. (3). In these circumstances the total hire charge will be forfeited. If the customers information is found to be false during a hire Eternity Campers Ltd reserves the right to repossess the vehicle. In this event all charges of repossession and all other associated costs of this process will be passed onto the hirer and deducted from the security deposit.
Eternity Campers Ltd reserves the right to vary rates and conditions at any time.
Eternity Campers Ltd vehicles are delivered for hire in excellent condition. It is the responsibility of the Hirer to return the vehicle presentable inside. Exterior cleaning will be carried out by Eternity Campers Ltd ONLY.
Bacon and Fish are not to be cooked inside the vehicle. Eternity Campers Ltd have supplied an Outdoor gas cooker. Bacon and Fish are to be cooked outdoors only.
The following are not covered by insurance, therefore the hirer accepts full liability for these, which is in addition to the stand vehicle excess/security deposit should that apply.
Mechanical Problems E.G.
· Clutch/gearbox due to drivers negligence, the hirer will be charged for the costs of repairs.
· Replacement or repair of aerials, glass, wheels or incorrect fuelling.
· Missing wheel trims, tools, or spares.
· Damage to the underside of the vehicle, or the poptop roof is not covered by any insurance and any damage to these areas are deemed as gross negligence. Any such damage will be charged at a fixed cost of £2500 plus the full insurance excess and security deposit on your hired vehicle.
· Theft of the vehicle whilst keys are in proximity either inside or outside the vehicle.
· Lost Keys are not covered, therefore the hirer will be responsible for the replacement costing a fixed fee of £500.
· Damages to the interior are not covered by the insurance, this is classed as negligence and may result in total loss of the security deposit plus additional rectification fees.
An Increase may be applied at Special Peak Times or Events
All prices include insurance, full breakdown cover, unlimited miles, cooking utensils and crockery,bedding, camping equipment. (See whats included in the Terms and Conditions)
Discounts are available for periods of hire over 21 days.
I agree to comply with all the Terms and Conditions set out above.
A security deposit of £750 (£1,000 for drivers aged 21 – 23 and 75 – 79) or £1,500 for festivals, concerts, sporting events, European travel and Corporate Events will been paid Eternity Campers Ltd, the day before hire.
I confirm all the information I have given on this agreement is correct, to the best of my knowledge and if it changes either prior to or during the agreement, I will report it immediately to Eternity Campers Ltd.
Date of Hire:
Cost of Hire:
Name of Hirer:
Driving License Number:
National Insurance Number:
Date of Birth:
Do you have any criminal convictions: Yes/No
If yes, please provide details below including number of penalty points and conviction code.
Have you had any accidents in the last 3 years: Yes/No
If yes, please provide details below including fault as identified by your insurers.
I agree for Eternity Campers Ltd, after being provided with a check code from the DVLA, to view my driving license details on line using the driving license check service.
Signed by Eternity Campers Ltd: