rental information

Driver’s Eligibility 

We allow up to two named drivers and both must be present at the time of collection with the required documentation. 

We are required to carry out a DVLA check on all UK licenses before allowing the campervan to leave the depot. Please ensure you meet the insurance requirements at the time of booking as any refunds will be subject to our terms of alteration and cancellation standards should identified drivers be unable to drive the camper. 

Uk license holders

To drive an Eternity Campers Rental Campervan drivers must:

1. Have a lead driver over 21 and under 79 years for the durations of the rental period  
2. The second driver must be over 23 and under 70 years  
3. All drivers must hold a valid manual full UK driving license with category B and have a minimum of 2 years driving experience.  
4. Not have more than 6 penalty points over the past 3 years for minor convictions.  
5. Not have no more than 1 insurance claims made against you in the last 3 years. 
6. Any driving convictions, accidents, insurance refusal, endorsements, disabilities or medical conditions must be declared prior and following the booking. 

Eternity campers cannot enter a rental agreement with anyone who:

1. Has major driving offence during past 5 years or any persecutions pending. 
2. Has more than 6 penalty points or has been disqualified for a period 3 months or more in the past 5 years. 

Full details of our insurance terms can be found in our terms and conditions.

Documentation

All drivers must be present on the day of collection and at the time of the handover. 

On the day of collection each driver must bring their full domestic driving license (both photo and paper part) and their DVLA check https://www.gov.uk/view-driving-licence. Plus, your passport and 2 recent utility bills (dated within the last 60 days) with a matching name and address to that on the license.

Read more here on our Terms and Conditions.

Hire charges & Rental periods

Full payment is required at the time of booking your hire. This will secure the time and dates you want for your hire. Your booking will need to meet the minimum rental requirement within the month(s) you plan to hire the campervan:  

• Low-Season: November-February   minimum 3-night bookings.
• Mid-Season: March-June & October minimum 5-night bookings.
• High-Season:  July- September minimum 6-night bookings.

During high-season bookings are subject to specific day for hire due to increase in demand. The campervan can only be booked for rental periods of 6-night booking blocks. You will be collected on first Saturday by 12:00 and returned the final Friday by 16:00 of the rental period. Should you require to rent the campervan outside of the specific days, this is need to be requested before booking. 

Read more in our terms and conditions.

Refundable Security Deposit

A security deposit is required from the lead drivers priced at the following:

• £1,000 for drivers aged 21 and 75.

If you are going to attend festivals, concerts, sporting events this is £1500. This is taken using a BACs transfer.  The deposit will be released back to you within 7 working days of the end of your rental period subject to terms and conditions. 

Alterations and Cancellations to bookings

If you need to alter or cancel your booking please email or contact us by email or post. Alterations to your booking can be made from the confirmed date of your reservation until 42 days before your rental period without charge. Alternative dates will be dependent on availability of dates required and may incur an extra payment should the rebooking fall within a different season charge rate. Rebooking will need to be within the same calendar year. 

If you do need to cancel within 41 days of your booking, we will need to make these charges: 

• 30-40 days 35% of hire charge 
• 15-29 days 50% of hire charge 
• 3-14 days 80% of hire charge  
• within 48 hours no refunds are available.

We recommend that you purchase holiday insurance to cover any unforeseen circumstances which could mean you are not to take you holiday. 

Insurance and excess 

Campervan Insurance is included with the hire charge, only the named drivers will be covered to drive the vehicle. The campervan  is not insured to leave the UK and only insured for the period rented. 

Read more here on our Terms and Conditions.

Passengers 

All passenger must be stated in the Rental Agreement no other passengers are able to travel in the campervan. When traveling with a child, the correct child safety seat should be fitted, that is in accordance with the UK law. Please provide this safety seat or appropriate child restraint (in accordance with their age and height) and their responsibility to correctly this to the campervan. 

Read more in our Terms & Conditions here.

Pets 

Unfortunately, we do not allow pets in any of our vehicles.