CONVERSION T&Cs
Eternity Campers Ltd Terms and Conditions
Last updated 20th October 2022
These terms and conditions on which we supply any provision of service or goods from Eternity Campers to the customer.
Definitions and Interpretations
1. That are within the Terms and Conditions, unless otherwise outlined or another context is required:
1.2 ‘Eternity Campers’ refers to the company that provides the service of campervan conversions, services, rental and sales. Eternity Campers limited, Whitehouse Farm, unit 9, Valley Lane, Long Bennington, NG23 5EE, telephone 01636682319 email: eternitycampers@gmail.com.
2.3 Definitions “we”, “us” “our” are referring to Eternity Campers, “you”, “Yours”, “customer” is referring to the person who is purchasing the service.
2.4 “Materials”, means any materials, goods parts used to undertake the agreed service.
2.5 “Working Agreement Contract” is the agreement that is signed by Eternity Campers and the customer at the time when the specific work is stated and agreed to be carried out by Eternity Campers which is subject to these Terms and conditions.
2.6 “service” refers to the work being undertaken as agreed in the written agreement. The “products” are the parts produced or used to undertake the service.
2.7 The “working Agreement Period” This is the time from both parities signing the Working Agreement Contract to the ending or completion of the service agreed.
Eternity Camper’s Products
2.1 The product may differ slightly from their pictures. The pictures on our website, and social media platforms are for illustrative purposes only. Some of our pictures are Campervan conversions that are bespoke to the customer and may differ from our standard conversions.
2.2 Minor changes to the product may be needed and this could be because; we have needed to change in supplier, there are changes in the products material made by the supplier or to make a minor adjustment in order for the design to be more practical or efficient. Should this be required during your rental agreement period, we will discuss these changes where possible.
Quotations
3.1 Any cost, quantities and production at the time stated to the customer prior to the Working Agreement Contract are classed as commercial estimations and are not binding to Eternity Campers. We will however, make reasonable efforts to achieve these.
3.2 Any quotation given by Eternity Campers are valid for a period of 14 days.
3.3 Eternity Campers reserves the right to increase the quotation in the event that there is an increase in; third party materials, taxation, inflationary costs or if the customer requests a variation in the work previously quoted for.
Restrictions & Assumptions
4.1 Eternity Campers assumes that the information, measurements and facts provided by you are accurate and true. We will not accept liability for parts of the service that rely on these. We are responsible for any measurement that are undertaken by Eternity Campers technicians.
Working Agreement contract
5.1 A Working Agreement Contract will be drawn up following a consultation appointment with the customer.
5.2 Eternity Campers and the customer will only enter into a legally binding contract on the date the Working Agreement contact is signed by both parties and a £500 non-refundable deposit has been paid by the customer.
5.3 By signing the Working Agreement contract you are agreeing to the job list and these terms and conditions. A copy of this Working Agreement will be retained by Eternity Campers and given to the customer.
5.4 Eternity Campers will only carry out work listed in the Working Agreement Contract and will not carry out any additional work not listed. Should further Work be required or requested a new Working Agreement Contract will be produced. The new contract will be legally binding when both the customer and Eternity Campers have signed the new agreement.
5.5 A new working agreement will be required if there are significant changes to the service required and this increases or it is different to what is stated in the current Written Agreement. This will also be required if when the build has begun, it becomes apparent that amount of service or type of service that is stated in the Written Agreement is different and we could not have reasonably foreseen this work prior to beginning the build.
5.6 Personal information will be required for Eternity Campers to process your order/service such as name, address, contact number. If we do not receive this in a reasonable time or it is incomplete or incorrect, we will either end the contract or there will be an additional cost to compensate for the extra administration work required.
5.7 It is the customer’s responsibility to fully check the Working Agreement and ensure that you understand and are happy with all aspects of the job list. Once this is signed and work has begun by Eternity Campers this is not cancellable.
5.8 The completion of Written Agreement will occur when the work outline in the written Agreement has been completed. All money owed has been paid and cleared and the vehicle has left Eternity Campers premises.
Rights to amend terms and conditions of the contract
6.1 We will amend terms and condition of the Working Agreement Contract if needed to comply with changes the law or in regulation that apply to the service being undertaken.
6.2 We will amend the terms and conditions of the Working Agreement Contact if there are any errors or omissions. This will be undertaken if this is minor and does not affect the contract.
6.3 Should Eternity Campers need to amend the terms and conditions for the above reasons, we will contact the customer to inform you of such changes.
Materials used for the conversion
7.1 We will purchase materials and goods for use to provide the service to the customer agreed in the Working Agreement Contract.
7.2 Some of the materials during manufacturing may have inherent imperfections or variations. Where ever possible we will remove imperfections from our products or inform you if there is a variation in colour or style. This will not affect Eternity Campers obligation to provide goods that are of satisfactory quality or make a product not fit for purpose.
7.3 Should the customer wish to supply any goods, materials or use specific products for the service outlined in the Working Agreement Contract and such goods, products or materials are those that Eternity Campers have not previously tested or have advised against the use of Eternity Campers are not liable for the satisfactory quality or fit for purpose to which they are used.
7.4 Eternity Campers will not use any good, material or products requested by the customer that they know could be a risk to the vehicle, human life or do not comply with any laws, rules or regulation that apply to the service being undertaken.
Pricing & Payments
8.1 All pricing is in GBP and are subject to VAT at the current rate. The prices and conditions are correct at time of print. If we do discover an error, we will inform you as soon as possible when your order is placed.
8.2 Should the rate of VAT change between your order date and the date the service is completed we will adjust the rate of VAT you pay accordingly. If you have already paid for the product/service in full before the change in VAT rate no change will be made.
8.3 Eternity Campers aim to keep prices up to date however, some circumstances maybe out of our control and can mean prices change. The quote given is accurate at the time given however, prices are subject to change up until the final payment. The prices and delivery time are not binding to Eternity Campers.
8.4 Should any changes become apparent we will contact you as soon as possible to discuss the cost and build time. Should the customer want to cancel the build due to changes in cost or build time, this will be viewed as breaking the Working Agreement Contract and clause 14 (right to Terminate Working Agreement Contract) will be applied.
8.5 A £500 non-refundable deposit is required to secure your build slot
8.6 50% of the total build is required 2 weeks prior to the booked start date of the build. This will include the £500 deposit paid at time of booking.
8.7 The final 50% of the balance will be due on completion of the conversion and prior to collection. The customer is able to view the converted vehicle however, all remaining funds must have cleared with Eternity Campers before the vehicle can leave the premises.
8.8 It is important that required payment are paid on time in order to prevent suspension of the build. These will be outline and agreed in your written agreement. If the amount due is not paid on time and you do not make a payment 2 days following a reminder from us, we will need to suspend the build until you have paid the outstanding amount.
Cancellations
9.1 Eternity Campers reserves the rights to cancel any order. All products and services are subject to availability.
9.2 Should you need to cancel the Campervan conversion following booking of you build slot and prior to the build beginning the £500 non-refundable deposit will be used by Eternity Campers to recover the costs of the service provide and design and organisation of the specific build.
9.3 On commencing the build, cancellation is not possible due to the bespoke nature of the build. Should this be required, this will be viewed as breaking the Working Agreement Contract and will be classed as termination of contract and proceed as outline in clause
Vehicle preparation
10.1 The customer must remove any items from the area in the vehicle where the service is required by the confirmed build slot, and ensure the vehicle is watertight and rust free as much as possible.
10.2 The customer must remove any items any items/furniture in the vehicle before the confirmed build slot that you wish to retain that do not form part of the conversion. Any items/furniture that is required to be removed to provide the service that has been left in the vehicle will be disposed of Eternity campers.
10.3 Access to the vehicle will be provided at the agreed build slot date and time for Eternity Campers to undertake the service agreed.
10.4 The customer must ensure that the vehicle is sufficiently insured against loss or theft.
Commencement of service
11.1 Once the service has begun, an approximate finish date will be given. This is an estimated date and is subject to change should factors out of our control. This could include change in suppliers’ timings, increase in third part costings or if you requested any further changes.
11.2 We are not responsible for delays outside of our control. In the event of a delay, we will contact you and let you know and will try to minimise this where possible.
11.3 We may need to suspend the service if we need to deal with any technical problems or minor technical changes, should there be a change in relevant law or regulations or we need to make changes to the product request by you or notified by us.
11.4 We will contact you to tell we will be suspending the service unless the problem is urgent or an emergency.
11.5 Should a new Written Agreement be required through changes in product and the materials required are not available to continue the build the service needs will be suspended. Eternity Campers are not responsible to store your vehicle for the duration of the wait and a new build date may need to be rearranged.
Collection
12.1 Following completion of the build and payment have been received by Eternity Campers, you will be required to collect your vehicle during working hours and weekends by appointment only.
Conversion Warranty
13.1 All full conversion built by Eternity Campers come with a 12 months warranty which is a gold policy provided by MB & G insurances services.
13.2 The warranty does not include: damage or fault due to unreasonable use of the Campervan or modification made by you or a third party.
13.3 Should any fault or damage to the campervan be due to customer error we will facilitate in the repair of the product and advise the customer of the charge with such service.
13.4 All fault must be reported to Eternity Camper immediately firstly by telephone. Proof of damage and photos along with part numbers/code may been required. The vehicle maybe required to be returned to Eternity Campers at the next available date/time for assessment. Continued use when a fault has been identified could result in invalidating your warranty.
13.5 We will aim to rectify any warranty issues within a reasonable timeframe. Once MB & G insurance services have authorised the work, the earliest available time will be given and the Campervan will be booked into the schedule.
13.6 Where parts used in the conversion are covered by manufactures warranties, we will support in liaising with the Manufactures to support in a repair or replacement. Eternity Campers are not liable for any part that manufactures state that the part or serves is not covered by their warranties or if they feel the fault or damage is caused by error.
13.7 Post the 12 months warranty Eternity Campers are able to facilitate any repairs and faults and this will be charged accordingly.
Rights to terminate The Working Agreement Contract
14.1 Eternity Campers has the right to terminate the Working Agreement if this is broken. You will be notified in writing.
14.2 This will be if;
- a) You do not make any payment to us at the required time and within 2 days following your reminder of overdue payment.
- b) You do not provide us with the information that is required to provide the product or services within a reasonable time asked,
- c) You do not make a final decision required to order the products needed in time for the build. At Eternity Campers discretion this time slot can be changed.
- d) You choose to cancel the build after the conversion has begun at the agree time slot date/time.
- e) You don’t not agree with change in cost or build time that have become apparent due to third party companies.
- f) You request a service that does not apply with English law, rule or regulation set out for such service.
14.3 If the Working Agreement Contract is terminated, Eternity Campers reserves the right to deduct or charge you reasonable compensation for costs which have incurred as a result of breaking the Written Agreement.
Subcontracting
15.1 Eternity Campers may sub-contract or delegate part of or all the service provided but will continue to be responsible for the performance of the service and obligations under the working agreement.
Liability
16.1 Eternity Campers will not be liable to the customer in respect of any loss arising out of events beyond our control.
16.2 Should in the unlikely event any damage be caused to the customer vehicle during the conversion due to negligence, we will carry out such work necessary that will rectify the damage.
16.3 The conversion will require Eternity Campers to provide a service that includes adding to, changing and installing goods. It is expected that the goods or installation already in place in the vehicle are in good working condition. Eternity Campers are not liable for damage to these installations caused during the performance of the service, except where the damage is caused by negligence performance of the service.
16.4 Eternity campers will do what is reasonable expected to protect your vehicle whilst with us. We also have public liability insurance.
16.5 Communication in the form of questions and queries about the conversion must be verified by the lead technician. This person will be identified at the time of signing the Working Agreement Contract. We do not accept liability in relation to communication with other staff members.
16.6 Any visit to Eternity Campers Workshop should be organised prior to visiting to ensure you lead technician is available. Customers must not enter the workshop without the lead technician present and do so at their own risk. Children must not enter the workshop and should be closely supervised when entering the site due to the working environment with operational machinery.
16.7 To the maximum extent permitted by law, Eternity Campers Ltd accepts no liability for any of the following.
(a)Any business losses, such as loss of profits, income, revenue, anticipated saving, business, contracts, goodwill, or commercial opportunities
(b) Loss or corruption of any data, database, or software
(c) Any special, indirect, or consequential loss or damage.
16.8 You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
16.9 These terms and conditions contain the entire agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
16.10 Eternity Campers may assign our rights and obligations under these terms and conditions to any person. The customer may not assign any of your rights and obligations under these terms and conditions.
16.11 This Agreement does not create any right or benefit enforceable by any third party within the meaning of the Contracts (Rights of Third Parties) Act 1999 except that any limitation or exclusion of liability in our favour, and any indemnity given to us under these terms and conditions, is a right or benefit of our officers, shareholders, employees and agents and of our subsidiary companies and their officers, shareholders, employees and agents as if such limitation, exclusion or indemnity had been given directly by you to such third parties.
16.12 If a provision (or any part of any provision) of these terms and conditions is judged to be illegal or unenforceable by a court or any other competent authority, the relevant provision (or part of provision) will be deemed to be omitted. The remaining terms and conditions will continue in full force and effect.
16.14 Any delay by us in enforcing our rights against you does not affect our ability to enforce such rights. Any waiver by us of any right against you is not a waiver of any other rights that we may have against you.
16.13 These terms and conditions shall be governed by and construed in accordance with English law and we and you both submit to the non-exclusive jurisdiction of the English courts.
16.14 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.
Personal information
17.1 We will use your personal information you provide for us to supply the product and service to you, to process your payment for the product and to inform you of similar products we provide.
17.2 We may pass your information to credit reference or insurance agencies if required.
17.3 We will only give your personal information to third parties where the law either requires or allows us to do so.
